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Occupation

Complaints and customer service directors

Complaints and customer service directors have the overall responsibility for the customer service function in an organisation. They develop service standards, deal with quality control and manage customer service teams.

Based on analysing 168 job ads this job spends 37.4% of the time doing green tasks. A job advert for this occupation has on average 19 skills asked for, of which 0.3% are green skills. The pay band for this job is between £62,500 - £80,000.

Top regions

At the point of upload, job adverts are tagged with a specific location. These locations are standardised to ITL 2 (International Territory Levels) codes. For each ITL region, we divide the proportion of job adverts for an occupation by the proportion for all occupations - this gives us a measure of which regions have proportionally more or less job adverts for each occupation - we call this the "location quotient". We display the ITL regions with the highest location quotients for this occupation.

Merseyside
Cheshire
London
East Wales
Tees Valley and Durham

Top green skills for this occupation

For each job advert we extract the green skills it asks for. We display the 5 most commonly asked for green skills for this occupation.

None

Top skills for this occupation

For each job advert we extract the skills it asks for. We display the 5 most commonly asked for skills (green or not) for this occupation.

Communication

Found in 45 job ads (2.9%)

Design customer experiences

Found in 41 job ads (2.7%)

Customer service

Found in 35 job ads (2.3%)

Continuous improvement philosophies

Found in 28 job ads (1.8%)

Attend to detail

Found in 28 job ads (1.8%)

Industries

We extract industry information from job adverts using the way the company is described in the advert. We display the most common industries job adverts in this occupation are linked to.

Retail trade, except of motor vehicles and motorcycles

Found in 14 job ads (13.3%)

Buying and selling of own real estate

Found in 7 job ads (6.7%)

Wholesale trade, except of motor vehicles and motorcycles

Found in 5 job ads (4.8%)

Activities of financial services holding companies

Found in 5 job ads (4.8%)

Non-life reinsurance

Found in 5 job ads (4.8%)
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About this analysis

This analysis has been compiled by measuring the greenness of online job adverts. You can read more about the methodology here.