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Occupation

Call centre managers

Call centre managers coordinate and plan the daily operations of call centres. They set the objectives of the service and strive for achievement of KPIs such as minimum operating time, sales per day and compliance with quality parameters. They manage employees, resources and procedures to improve best practices and achieve high levels of customer satisfaction.

Based on analysing 1088 job ads this job spends 0.0% of the time doing green tasks. A job advert for this occupation has on average 19 skills asked for, of which 0.3% are green skills. The pay band for this job is between £34,000 - £37,334.

Top regions

At the point of upload, job adverts are tagged with a specific location. These locations are standardised to ITL 2 (International Territory Levels) codes. For each ITL region, we divide the proportion of job adverts for an occupation by the proportion for all occupations - this gives us a measure of which regions have proportionally more or less job adverts for each occupation - we call this the "location quotient". We display the ITL regions with the highest location quotients for this occupation.

Merseyside
Herefordshire, Worcestershire and Warwickshire
Bedfordshire and Hertfordshire
South Yorkshire
Northumberland and Tyne and Wear

Top green skills for this occupation

For each job advert we extract the green skills it asks for. We display the 5 most commonly asked for green skills for this occupation.

None

Top skills for this occupation

For each job advert we extract the skills it asks for. We display the 5 most commonly asked for skills (green or not) for this occupation.

Communication

Found in 331 job ads (3.2%)

Demonstrate enthusiasm

Found in 252 job ads (2.4%)

Manage a team

Found in 242 job ads (2.3%)

Customer service

Found in 213 job ads (2.1%)

Lead a team

Found in 211 job ads (2.0%)

Industries

We extract industry information from job adverts using the way the company is described in the advert. We display the most common industries job adverts in this occupation are linked to.

Activities of call centres

Found in 123 job ads (18.1%)

Financial service activities, except insurance and pension funding

Found in 78 job ads (11.5%)

Retail trade, except of motor vehicles and motorcycles

Found in 66 job ads (9.7%)

Wholesale trade, except of motor vehicles and motorcycles

Found in 45 job ads (6.6%)

Activities of employment placement agencies

Found in 23 job ads (3.4%)
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About this analysis

This analysis has been compiled by measuring the greenness of online job adverts. You can read more about the methodology here.